Overview
Where the work orders go to die.
Every building has a backlog of ten-minute jobs. A fitting out, a door closer dragging, a ceiling tile stained, a sign coming loose, a stall latch that has been broken since spring. None justifies a trade callout, so each waits — and the accumulation is what makes a well-cleaned building still feel neglected.
Facility maintenance closes that gap. Crews already on site handle the light work on a scheduled or on-call basis, on the same number and the same invoice as the cleaning program. The boundary is drawn explicitly: anything requiring a licensed trade is referred rather than attempted, and that line is written into the scope so nobody is guessing where it sits.
What's included
The starting scope checklist.
Interior light maintenance
- Lamp and ballast replacement in accessible fittings
- Ceiling tile replacement and grid straightening
- Door hardware adjustment — closers, stops, latches, strikes
- Fixture, dispenser, and signage refitting
Restroom & fixtures
- Stall latch, hinge, and partition hardware repair
- Dispenser and hand-dryer replacement and refitting
- Minor leak identification and reporting, isolation where safe
- Toilet seat, flush plate, and fitting replacement
Exterior & grounds
- Litter and debris rounds across parking and landscape edges
- Drain and gully clearing at grade
- Bollard, sign, and bike-rack fixing
- Seasonal debris clearance from walkways and entries
Coordination & reporting
- Work orders logged, actioned, and closed with a record
- Licensed trade work identified, referred, and tracked to completion
- Consumable and parts stock managed against an agreed list
- Recurring faults flagged as a pattern rather than repeated tickets
Scope is written per site during the walkthrough. This is the starting checklist, not the ceiling.
Want this scope written against your property?
Program options
Program shapes, not packages.
We do not publish prices. Scope and price are written per site after the walkthrough — these are the shapes this service usually takes.
| Model | Typical property | Coverage | Reporting |
|---|---|---|---|
| Bundled with janitorial | Office, medical, retail | Light tasks during the shift | Noted in the daily log |
| Scheduled visit | Multi-tenant, campus | Weekly or monthly block | Work record per visit |
| On-call | Portfolio, managed property | Response within agreed window | Per-ticket record |
| Porter-integrated | Buildings with day coverage | Through the day | Daily log |
| Project | Turnover, refit, seasonal | Scheduled per project | Completion sign-off |
| Referred trade | Any licensed work | Identified and tracked | Referral record |
How it works
From walkthrough to first shift.
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Walkthrough
We measure the areas, note access and traffic, and record current condition — usually within 4 hours of your request.
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Written scope & pricing
Task list, cadence, and price in writing, area by area. Nothing agreed verbally.
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Onboarding
Assigned supervisor, named crew, keys and access logged, and a start date you can hold us to.
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Supervision & inspection
Scheduled walks against the written scope, with corrections raised and closed in writing.
Properties we do this for
Where this program runs.
Equipment, products & standards
What the crew arrives with.
- Scope boundary written explicitly — what we do and what we refer
- Licensed electrical, plumbing, HVAC, and structural work referred, never attempted
- Parts and consumables held against an agreed list rather than improvised
- Work at height and in occupied space carried out to the same safety standard as cleaning
- Every task logged and closed with a record you can see
- Recurring faults reported as a pattern, not resubmitted as new tickets
- Referred trade work tracked to completion rather than handed off and forgotten
- One account manager for maintenance and cleaning alike — not two relationships
Green-cleaning credentials and third-party certifications are held for {{GREEN_CREDENTIALS}} and {{CERTIFICATIONS}} — nothing is claimed here that has not been supplied and verified.
Why Unison for this service
Three things that hold the standard.
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One number
The crew is already in the building. A ten-minute job does not need a separate vendor, quote, and invoice.
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The boundary is written
Licensed work is referred, not attempted. That protects your building and it is stated in the scope, not implied.
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Patterns get reported
A door closer failing for the third time is a specification problem, and we say so rather than fixing it again.
- Licensed
- Bonded & Insured
- Background-Screened Crews
- Directly Employed Crews
- Written Scope & Pricing
Insurance limits render from {{INSURANCE_DETAIL}}. A service-relevant testimonial is reserved here and withheld until real attribution is supplied.
Related services
Often run alongside.
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Day porter & matron
On-site coverage during business hours for lobbies, restrooms, and common areas.
Explore day porter →
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Pressure washing
Parking, plaza, frontage, and service areas washed on a written cycle.
Explore pressure washing →
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Commercial janitorial
Recurring nightly and day-shift cleaning for occupied buildings.
Explore janitorial →
Frequently asked
Facility maintenance, answered.
What exactly counts as light maintenance?
Accessible lamp changes, ceiling tiles, door hardware adjustment, fixture and dispenser refitting, minor fixing, and grounds tidying. The scope lists it explicitly rather than leaving "light" to interpretation — that ambiguity is where these arrangements usually sour.
What will you not do?
Anything requiring a licensed trade — electrical beyond a lamp change, plumbing beyond isolation, HVAC, gas, structural, and roofing. We identify it, refer it, and track it to completion, which is more useful than attempting it.
Is it cheaper than calling a handyman?
Usually, because the crew is already in the building and the task takes ten minutes rather than a callout plus travel. Where it is not cheaper, we say so and you can call a trade directly.
How do we raise a job?
One number and one email, the same as everything else. Jobs are logged, actioned, and closed with a record — no separate portal, no ticket that vanishes.
Can this cover a multi-site portfolio?
Yes, and it is where the model earns its keep. One account manager across every site means recurring faults get spotted as a pattern across the portfolio rather than as isolated tickets at each building.
Do you hold parts and stock?
Against an agreed list — common lamps, tiles, dispensers, and hardware for your specific fittings. Anything outside the list is sourced and quoted rather than substituted with whatever was nearest.