How it works

From walkthrough to first shift.

Four steps to start, then a fifth that never ends. Nothing here is a sales stage — each one produces a document you keep.

The steps

Five stages, five documents.

1. 01

   Walkthrough

   About thirty minutes on site with whoever manages the property. We are measuring and counting, not selling — the questions are about traffic, access, and what has been going wrong.

   • =Areas measured, fixtures and restrooms counted
   • =Access, keys, alarms, and dock or elevator constraints noted
   • =Current condition recorded against what you expect it to be

   You receive

   Site notes and measurements

   Usually scheduled within 4 hours

2. 02

   Written scope & pricing

   Room by room, task by task, with a frequency against each line and a price built on that scope rather than a square-foot rule of thumb.

   • =Every task and its frequency listed in writing
   • =Consumables, equipment, and exclusions stated explicitly
   • =Cadence options priced separately so you can compare them

   You receive

   Scope of work and price

   Returned after the walkthrough

3. 03

   Onboarding

   Before the first shift: the crew is named, screened, and trained on your specific scope; keys and codes are logged to individuals; certificates go to your landlord if the lease needs them.

   • =Named supervisor and named crew assigned to your site
   • =Site-specific training on your written scope, not a generic induction
   • =Keys, badges, and alarm codes issued and logged by name

   You receive

   Start date, crew roster, access log

   Agreed at signing

4. 04

   First shifts

   The supervisor is on site for the early shifts. Anything the walkthrough missed gets caught here and written into the scope rather than absorbed silently or billed as an extra.

   • =Supervisor present for the first shifts, not just reachable
   • =Scope amendments made in writing where reality differs
   • =A condition baseline recorded so later drift is visible

   You receive

   Opening condition record

   First two weeks

5. 05

   Supervision & inspection

   This is the part that does not end. Scheduled walks against the written scope, a record for each one, and corrections raised and closed on paper with a name and a date.

   • =Inspections happen on schedule whether or not you have complained
   • =Corrections closed in writing when you confirm, not when we assume
   • =Scope reviewed as the building changes — new tenant, new hours, new use

   You receive

   Inspection records and closed corrections

   Ongoing, on a set cycle

Switching vendors

Changing over without an uncovered night.

Most of our work starts as somebody else's contract ending. The transition is scheduled backwards from your notice date so the last night of the old program and the first night of ours are consecutive, not overlapping and not separated by a gap.

• =We work backwards from your notice date so there is no uncovered night.
• =Your existing vendor keeps their final shifts; we do not shadow or undercut them on site.
• =Key and access handover is scheduled as a specific task with a named person on each side.
• =The first inspection is deliberately early, because the gap between the old standard and the written one is widest in week one.